Cancellation policy
This summary reflects the cancellation provisions in our rental agreement. Please also check the terms expressly agreed for your booking and any mandatory legal rights.
How to cancel
Email your cancellation to alex@beachparadise.co.za. The date we receive your message determines the notice period, calculated in calendar days before your agreed arrival date.
Maximum cancellation charges
- 365 days or more before arrival: up to 10%.
- 90–364 days before arrival: up to 50%.
- 31–89 days before arrival: up to 75%.
- 0–30 days before arrival or a no-show: up to 100%.
These percentages apply only to the net accommodation price. Cleaning, unused pool heating and the security deposit are excluded from the calculation.
Savings, re-letting and replacement guests
These are maximum limits, not automatic forfeitures. The actual charge must be reasonable. Saved costs and net income from re-letting are deducted, with no double recovery. You may demonstrate that the loss is lower.
A suitable replacement guest on the same terms will not be unreasonably refused. Full re-letting at the same value removes the accommodation cancellation charge. Separate, evidenced costs may only be charged where legally permitted.
Refunds and early departure
Refunds already established are paid within 14 days of cancellation. Any remaining re-letting reconciliation is completed within 14 days after the original departure date.
Early departure does not automatically entitle you to a refund. Savings, re-letting and mandatory legal rights remain applicable.
